Implementation Manager

Implementation Manager

Posted Mar 20 2019

UK or US Remote

Full time

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What will you do

You will be responsible for managing projects for new product implementations. You will work directly with our Customers to coordinate set up, provide support and training for our product across the UK and US. Working closely with internal teams such as Software, Hardware, Data Science and Sales to ensure timelines for implementations are met and act as a Customer champion forwarding customer feedback direct to the teams.

You will run concurrent projects at any one time with the ability to deliver each project to its given targets and timescales. The role requires you to have a keen eye for detail, ensuring quality of work completed meets the required standards and will be accustomed to checking this on a regular basis. You will also have the opportunity to contribute to the overall company processes, and ensure compliance and regulations are being kept company wide.

The Responsibilities

• Defining project scope & plans, including implementation approach
• End to end implementation of devices, hardware/tablets, software and connectivity
• Project management - tracking & reporting on progress, risk and issue management,
• Managing customer relationships and communication,
• Identifying and resolving issues when they occur
• Lead the customer through the implementation process
• Product demos and user training
• Testing and supervising go-live stages
• Assist in some post implementation support activities

About you

  • You will have prior experience working with enterprise software. Prior experience in digital health would be a significant bonus.
  • You will be analytical and data-driven, with a keen eye for detail and exceptional written and verbal communication skills
  • You will be highly collaborative, prioritising collaboration and interested in building strong relationships with peers across all teams. You will see your own success as tied to the business success
  • You'll have a solid track record in managing stakeholders, both internally within the business and externally within the industry, keeping them abreast of the schedule and progress of the projects you run
  • Experience in a related customer success, customer support or account management function is required with direct customer advocacy, engagement and support experience
  • Willing to travel, based on customer and business needs for extended periods when required
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