The Right Questions to Ask Before Investing in an RPM Platform
CMS now reimburses for acute hospital care at home. Learn more here.

Remote monitoring is not new. In fact, it’s been around in some form for over a decade. But legacy solutions have failed at shifting care from the hospital to the home, a need that has been only magnified by the demands of COVID-19 on our healthcare system.

This is because traditional RPM focused on lower-risk patients, for whom a daily weight and blood pressure reading was sufficient for their doctor to manage their chronic condition. However, COVID-19 has accelerated the need to manage high-acuity patients outside the hospital, pushing RPM to adopt a more sophisticated approach to managing patient health at home.

While many RPM solutions exist, finding the right solution to move the needle on better outcomes for these patients can be difficult. To help, we’ve created a buyer’s guide that includes the key questions to ask when evaluating a RPM platform, including:

What level of clinical data capture is necessary? When monitoring high-acuity patients, it’s important to take a data-first approach. This means thinking about not only the types of vital signs captured, but also the method and frequency of data capture. For example, it was continuous vital sign monitoring that Baptist Health attributes to helping them identify one patient’s decrease in blood oxygen saturation while sleeping, enabling them to intervene in time to save her life.

How are patients engaged throughout monitoring? A platform is only as good as your patients’ ability to use it. With 1 in 4 Medicare patients lacking access  to in-home internet or a smartphone, RPM usability is key. For many, this means streamlining how patients engage with their care team, including connectivity, through a single device. Having engagement tools built into the platform is important to nudging behavior throughout care, as well as intervening in real-time at the first sign of deterioration.

How are clinical alarms set up and are they actionable? With a new wealth of patient data, having sophisticated alarming capabilities is essential for minimizing alarm fatigue and maximizing action. Having flexible alarm protocols that can be customized at both the patient and population level is critical to providing meaningful insight into when to intervene with the right patient at the right time.

Who will take care of device logistics and clinical monitoring? For remote patient monitoring to work at scale, it needs to easily integrate into existing workflows. Finding a platform that can fully manage new requirements such as device delivery/pickup and first-line patient support can minimize the burden on your staff when developing these new processes.

While these questions are a good place to start, there are a number of other aspects of a RPM platform to consider such as a solution’s reporting capabilities, security configurations, and technical integrations is crucial to finding the right remote patient monitoring solution.

Download the free guide for the full list of over 50 questions you should ask when evaluating an RPM solution.