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Customer Success Manager

Location: US (Remote)

Reports to: VP of Customer Success

Current Health is seeking a Customer Success Manager (CSM) to join our team.

The CSM is a strategic partner to Current Health’s health system and pharmaceutical customers, responsible for building strong, lasting relationships. We’re looking for someone who will thrive in a fast-moving environment, taking responsibility for ensuring customers achieve their desired strategic outcomes by representing customer needs internally. As the “voice of the customer,” you’ll identify opportunities for collaboration, and provide oversight and support for day-to-day operations.

What you’ll do:

Manage and grow relationships with existing customers, acting as their primary point of contact.

Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs.

Manage customer escalations and ensure issues are resolved quickly and effectively.

Serve as the liaison between customers and internal teams, such as product development, logistics, sales, and support, to address customer feedback, resolve issues, and ensure smooth customer operations.

Advocate for the customer within Current Health to ensure customer needs are prioritized by gathering customer feedback and communicating product improvement suggestions to the product management team.

Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.

Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.

Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions.

Ensure high customer retention and satisfaction levels by delivering exceptional service and support.

Manage the customer renewal process, including contracting and pricing.

Identify expansion opportunities and collaborate with internal teams to execute on those opportunities.

Assist in the development of customer success playbooks and resources.

Willing to travel to customers 30% of the time

What you’ll bring:

Bachelor’s degree or equivalent experience

5+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.

Experience managing large, complex health system and/or pharmaceutical customers is strongly preferred.

Experience in handling customer escalations and resolving conflicts.

Ability to analyze customer data and usage trends to identify areas of improvement. Experience with data analytics and reporting is preferred.

Understanding of product management and program operations (e.g. logistics, technical support, clinical monitoring) and their impact on customer experience.

Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.

Excellent judgment, problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

Familiarity with CRM tools, customer success platforms, and analytics software.

Knowledge of customer success best practices and frameworks is preferred.

Comfortable taking initiative, asking questions, and collaborating across internal teams

Why you’ll love it here:

Mission-driven team – Work alongside passionate people who care deeply about improving healthcare

Shape the future – Be part of a growing, evolving company where your ideas and contributions matter

Ownership & autonomy – Take on meaningful responsibility and drive work that has visible impact

Strong leadership & collaboration – Partner with experienced leaders and supportive teammates across the organization

Competitive salary, benefits, and room to grow with the company.

Software Engineer II

Location: UK (Remote)

Reports to: Engineering Manager

We’re looking for a Software Engineer II to help build and scale our hospital-at-home platform used in live clinical environments. This is a full-stack role within a cross-functional Product Engineering team, focused on delivering meaningful outcomes for patients and healthcare professionals. We are looking for someone who will thrive in a fast-moving environment where teams own problems end-to-end – from understanding user needs through to shipping reliable, production-grade software. You’ll contribute to scalable backend services and intuitive front-end applications, working within established architectural patterns while continuing to deepen your technical expertise.

This role combines strong engineering fundamentals, collaboration across disciplines, and a commitment to building safe, high-quality software in a regulated healthcare context.

What you’ll do:

Build and improve backend microservices and user-facing applications used by patients and clinicians.
Contribute to technical design discussions and implement solutions aligned with established architectural patterns.
Write clean, maintainable, well-tested code with appropriate automated test coverage.
Collaborate closely with Product, Design, QA, Clinical, Data, and Hardware teams to deliver cohesive platform capabilities.
Deploy, monitor, and troubleshoot services in production environments.
Participate in incident response and post-incident learning to improve reliability and patient safety.
Support the product in live clinical use, including participation in on-call rotations as required.

What you’ll bring:

Strong experience as a full-stack software engineer in a fast-paced environment.
Proficiency in at least one modern programming language (e.g., Java, Python, or TypeScript).
Experience writing testable code and implementing automated tests.
Comfortable reviewing, releasing, deploying, and troubleshooting production systems.
Experience working with managed cloud platforms such as AWS.
Ability to balance quality and pace, delivering incrementally while keeping the end user in mind.
Experience collaborating across teams and engaging constructively with stakeholders.
A growth mindset, with an interest in developing system-level understanding and engineering best practices.

You’ll fit in here if you:

Enjoy working cross-functionally with Engineering, Product, Clinical, and Operations teams.
Are comfortable taking ownership of well-defined problems and delivering independently.
Care about reliability, scalability, and building software that operates safely in real-world healthcare environments.
Like debating ideas openly, collaborating toward the best outcome, and continuously improving how you work.
Think both about the details and the bigger picture impact of your work.

Why you’ll love it here:

You’ll work on technology that directly impacts patient care and clinical outcomes.
You’ll be part of an outcome-focused, empowered engineering team with end-to-end ownership.
You’ll gain experience building software in regulated healthcare environments with real-world complexity.
You’ll have room to grow technically while contributing meaningfully from day one.
Competitive salary, benefits, and room to grow with the company.

Senior Firmware Engineer, Medical Devices

Location: UK (Remote)

We’re looking for a Senior Firmware Engineer to deliver embedded firmware for medical devices from early concept through to production. You’ll take technical ownership of firmware on individual projects, working closely with hardware, manufacturing and quality teams.

You have strong experience shipping production-grade embedded firmware for medical or regulated products, are comfortable working close to the hardware, and have delivered on resource-constrained systems through bring-up and integration. You are accountable for firmware quality, safety, and can execute decisively under pressure while communicating with the wider team.

What You’ll Do

Develop and maintain high-reliability, high-quality embedded firmware.

Maintain a clear understanding of the product roadmap and advise on technical implications and risks.

Work closely with hardware, product and design teams to ensure effective integration, system-level reliability, and that solutions meet user needs.

Prioritise and resolve firmware defects based on severity and business impact.

Maintain efficient automated testing, CI and deployment pipelines within regulatory constraints.

Produce concise documentation to support audits and regulatory submissions.

Maintain and update the cyber security risk register for firmware-related components, ensuring risks are identified, tracked and mitigated.

What You’ll Bring

Strong embedded programming skills in C or C++.

Hands-on RTOS experience, preferably FreeRTOS, including scheduling, synchronisation and debugging timing-critical code.

Experience integrating and validating data from multiple sensors.

Ability to use metrics to assess performance, reliability and engineering effectiveness.

Familiarity with roadmap planning tools and delivery trade-offs.

Solid understanding of WiFi, TCP/IP, BLE.

Strong grasp of microprocessor architectures, digital electronics and hardware-firmware interaction.

Awareness of regulatory requirements for medical devices.

Ability to build a working understanding of UK and US healthcare workflows.

Nice to Have

Experience in regulated industries such as medical, aerospace or automotive.

Knowledge of secure bootloaders, OTA firmware updates and embedded cryptography.

Experience with low-power or battery-powered devices.

Familiarity with Python or similar scripting languages.

Experience developing low-level drivers or board support packages.

Familiarity with embedded coding standards such as BARR C:2018 or MISRA.

Knowledge of DSP algorithms and their implementation in embedded systems.

Experience with AWS IoT services and cloud-connected embedded systems.

Why You’ll Love it Here

Current Health is a purpose-driven business focused on a high-impact corner of healthcare. We’re working at the intersection of advanced therapeutic breakthroughs and how those breakthroughs reach patients in the real world.

We’re a small, collaborative team with a strong commitment to transparency, and we’ve built an environment where your voice matters. In this role, you’ll have real ownership and impact – contributing to a shared design vision while leading your own projects through to manufacture.

This role offers exposure to leadership, visibility across the business, and opportunities to learn and grow. You’ll receive a competitive salary, benefits, and the chance to build meaningful products within a purpose-driven company.

If you believe you have what it takes to make a difference – please get in touch.

Senior Electronics Engineer, Medical Devices

Location: UK (Remote)

We’re looking for a Senior Electronics Engineer to deliver high-reliability electronic hardware for medical devices from early concept through to production. You’ll take technical ownership of hardware design on individual projects, working closely with firmware, manufacturing and quality teams.

You have strong experience delivering production-grade electronic designs for medical or regulated products, are comfortable developing schematics and PCB layouts, and have taken designs through prototyping, validation and compliance. You are accountable for hardware quality, safety and robustness, and can execute decisively under pressure while communicating effectively with the wider team.

What You’ll Do

Design high-reliability electronic hardware, including schematics and multi-layer PCB layouts.

Lead circuit prototyping, board bring-up and system debugging activities.

Conduct design reviews to ensure design quality, manufacturability and regulatory compliance.

Perform and support EMC testing, diagnose failures and implement corrective design actions.

Work closely with firmware engineers to ensure effective hardware–firmware integration.

Produce clear and concise documentation covering schematics, layouts, test results and design decisions.

Ensure all hardware designs comply with relevant medical device regulations and standards.

Own risk analysis and FMEA activities.

Support clinical trials and FDA submissions by providing technical documentation and engineering expertise.

What You’ll Bring

Extensive experience with schematic capture and PCB layout for complex embedded systems.

Strong expertise in mixed-signal design, power supplies, filtering and sensor interfacing. Experience designing ECG, PPG or other bio-signal acquisition circuits is a plus.

Experience designing low-power and battery-powered electronic systems.

Hands-on experience with prototyping, board bring-up and hardware debugging.

Experience designing HDI, flex or rigid-flex PCBs.

Proficiency with industry-standard EDA tools, with Altium preferred.

Experience planning, executing and remediating EMC testing.

Solid understanding of digital electronics, microcontrollers and hardware–firmware interfaces.

Ability to use structured testing and metrics to evaluate hardware and battery performance.

Awareness of regulatory requirements for medical devices.

Ability to build a working understanding of UK and US healthcare workflows.

Nice to Have

Experience testing and evaluating Li-Ion batteries and associated hardware.

Experience working in regulated industries such as medical, aerospace or automotive.

Knowledge of Design for Manufacture/Test and working directly with manufacturing partners.

Knowledge of signal processing and filtering.

Experience designing electronics that interface directly with the human body, including biomedical sensors, electrodes or other physiological measurement systems.

Why You’ll Love it Here