Clinical, technical, and logistical support

Expert clinical, technical, and logistical support helps your team go further, faster.

These services do more than support care; they aim to de-risk your program, relieve your clinicians, and enable scale.

The people power for our care episodes.

Behind every fully packaged care episode is a network of services working in concert. Our clinical monitoring, technical support, and logistics infrastructure remove friction from care-at-home delivery—so your teams can focus on patients, not processes.

Together, they handle the details that can make or break a patient experience: from escalation protocols to device setup, from continuous monitoring to 24/7 support.

When your program is powered by our services, it’s not just technology—it’s a turnkey model for safe, sustainable growth.

For that "just right" level of support.

Fine-tuned for every episode of care.

Safety first

Escalation pathways and monitoring levels carefully calibrated to each condition.

Efficient operations

Avoid over-resourcing and maintain high-touch support where it matters most.

Aligned with reimbursement realities

Service configurations designed to meet payer requirements and support a strong business case for each episode type.

Streamlined for scalability

Standardized where possible, customizable where needed—so you can expand into new service lines without rebuilding from scratch.

Built to integrate, not outsource.

Our services strengthen your clinical operations— rather than replace them. Care stays under your team’s direction, preserving and deepening your organization’s relationship with each patient while preventing leakage to outside providers.

By integrating into existing workflows, we keep physicians engaged and give you the flexibility to expand into new service lines.

The result is a care-at-home program that fuels innovation without losing what makes your system trusted.

Clinical Command Center

Our 24/7/365 Clinical Command Center extends your care team with RNs (licensed in all 50 states) and MAs who provide first-line monitoring, support, triage, and escalation when needed.

Pulse Technical Support

Care-at-home success hinges on technology patients trust and clinicians can rely on. Pulse Technical Support ensures both.

Logistics services

Getting the right devices to the right place at the right time is no small feat. Our Logistics Hub takes that burden off your team.